Articles

 Credit Card Payment Failed

Please login to the new billing system: http://www.hostingfactor.com/clientarea.php- verify and...

 Do I need a PayPal account to use the PayPal gateway?

You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal...

 Do you add late fees?

Yes, we do add late fees of 10% to a invoice which is not paid on time (minimum late fee is $5)....

 How can I cancel my account?

All cancellation requests must be made through our support ticket system 30 days prior to ending...

 How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom...

 How do I update my billing information?

Login to the client area. Locate the link labeled "Update your details". Under the "My...

 How long does it take to activate my account?

Most products are activated immediately after we receive confirmation of payment. If your order...

 How to I unsupend my suspended web site?

If your web site has been suspended, please is log in to the client area and pay any open...

 Not sure what service we provide to you?

Please log into the client area and click on 'My Hosting Packages' to review the services we...